Dailey's Draperies & Upholstery in Frankfort, KY Closed now

Reviews about Dailey's Draperies & Upholstery

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  March 20, 2020, by Ron Schramm
  My wife and I had gotten fabric from the store previously to the visit on Saturday, 24 February 2018. We pulled up, and on the door was a sign that said "Effective May 1, we are open on Saturday br appointment only." No year, so we assumed it meant 2018. We went in and were greeted by a gentleman, presumably the owner. At that point we started looking for a fabric for a historic trouser. Not finding what we needed, we described to him what we were looking for. He showed us to the back showroom, and I, since I did not have the pattern dimensions memorized, began to pull the bookmark up on my phone. I agree it is rude to carry on conversations in person, and on the phone, but I was trying to find the example to show him. I asked the cost, and he proceeded to say he cannot do business if someone is on their phone, when he is busy, and when he is only open on Saturday by appointment. At that point, I apologized for not having the dimensions memorized, and proceeded to the door. He led us, and as we approached the door, he stated "here's the door." Needless to say, especially since we try to use local business, we will never shop there again. Customer service is what sets in person stores from online vendors. If he had told us the sign referred to a change in hours of operation effective 2017, we would have returned another time. We were in the store about 15 minutes total, and not one comment on it from him.