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Reviews about Animal Resorts

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  July 24, 2019, by Angela Holmes
  DO NOT send your dogs here. We had the worst experience of our lives with these people. My husband and I spontaneously decided to go camping this weekend and wanted to put our dogs up somewhere closer to home. We took a tour of the facility the day before we brought them. The building was a work in progress, but the lady seemed nice and eager to watch our girls. I even showed her pictures of our dogs both who are just under 2 years old. She said she was excited to meet them the next day and there were no breed restrictions. So the next morning, we brought our dogs in. They were both on leashes, each of us holding one. Since this was their first time, they were nervous and started barking. There were also numerous dogs just walking around the lobby. Our dogs were not attacking or being mean, just barking because that's what dogs do. As soon as I walked in, the owner came out and started YELLING. He said "what is all this noise??!!! Is this a normal occurrence for you guys? These animals are out of control!" We were baffled. He kept going on and on about how obnoxious our dogs were being because they were barking so loud. I immediately got a very bad vibe and told my husband we were not leaving our dogs with them. The owner kept getting in my face. He said "I don't blame you for leaving. I would never take those dogs anywhere!" That was it. He rattled off some pretty nasty language at me as I stepped back outside. I ran to the car and put the one dog in the back seat. My husband came out a few minutes later with our other one. He said the owner told him he is the reason certain breeds get a bad rap and then told him to get our "b**** a** dogs out of his business because they aren't welcome here." My husband told him good, because he wasn't getting our business. We then drove them to Petsuites in Lexington where they have stayed twice before and went in without a problem. There was no reason for us to be treated so poorly. I was very disappointed and surprised that someone, especially a business owner who supposedly likes animals would act so unprofessional and mean. He was very hateful and anything but caring.